Our 30-day return policy allows you to request a return within 30 days after receiving your item.
Here’s how our return process works:
Return Policy Duration:
Returns must be requested within 30 days from the date you receive your item.
Return Eligibility:
To be eligible for a return, your item must be unused, unworn, with tags attached, and in its original packaging. When contacting us, please include your order number and the reason for the return.
Initiating a Return:
To start the return process, contact us at service@ecopurifywater.com.
Return Authorization:
If your return is approved, we will provide you with a return shipping label and detailed instructions. Items returned without prior authorization will not be accepted.
Return Method:
You can return your item via mail.
Return Shipping Labels:
- Defective Products: If the product is defective, you will receive a prepaid return shipping label (free return shipping).
- Customer Remorse: If the return is due to personal preference, you will be responsible for the return shipping costs.
Return Fees:
- Defective Products: Contact us for assistance with repairs or replacements. If the issue cannot be resolved, we will send a replacement.
- Customer Remorse: You can return the product within 30 days of receipt for a refund of the product price. Shipping costs are non-refundable.
- Restocking Fee: There is no restocking fee.
Exchanges:
For exchanges, we recommend returning the item for a refund and placing a new order for the desired product.
Refunds:
Once we receive and inspect your return, we will notify you of the approval status. If approved, we will process your refund to your original payment method within 2 business days. Please allow additional time for your bank or credit card company to process the refund.
If it has been more than 5 business days since we approved your return and you have not received your refund, please contact us at service@ecopurifywater.com.
For any questions regarding returns, feel free to reach out to us at service@ecopurifywater.com.
This policy was last updated on May 12, 2025.